Return and Refund Policy

Thank you for shopping with Build Bracelet. This Return and Refund Policy explains our voluntary return and refund process and does not limit any consumer rights that cannot lawfully be excluded or restricted.

Related policies: Terms of Service · Privacy Policy · Cookie Policy

You may request a voluntary return within 14 days after delivery, subject to the eligibility requirements in this Policy and any mandatory rights available to you under applicable law.

To qualify for a voluntary return, items must be unworn, unused, in their original condition, and returned with their original packaging, tags, certificates, and accessories, where applicable.

To request a return, please use the “Request after-sales support” link associated with your order and follow the instructions provided.

Please do not send items back before receiving return instructions from us.

This voluntary return policy does not limit any mandatory rights or remedies available to you under applicable law. Where applicable law provides a longer return or cancellation period, or other rights that cannot lawfully be excluded or restricted, those legal requirements will prevail.

Our bracelets are made with natural crystals and stones. Variations in color, pattern, inclusions, transparency, texture, and other natural characteristics are inherent to these materials.

These variations are not considered defects solely because they differ from product photographs or from other pieces made with similar materials.

We make reasonable efforts to represent our products accurately. If an item is damaged, defective, incorrect, or materially different from its description, please contact us through the after-sales process described below.

If your order arrives damaged, defective, incorrect, or otherwise presents an order-related issue, please submit a request through the “Request after-sales support” link associated with your order.

Please describe the issue and provide photographs or other information reasonably necessary for us to assess your request.

After reviewing the information, we will communicate an appropriate resolution based on the circumstances and applicable law. We may request additional information where reasonably necessary.

Nothing in this section limits any mandatory rights or remedies available to you under applicable law.

For an approved voluntary return, we will issue the refund to the original payment method unless otherwise agreed or required by law.

Returned items may be inspected upon receipt. We will process approved refunds within the timeframe required by applicable law. Where no specific statutory timeframe applies, we aim to process the refund within 14 days after receiving the returned goods or acceptable evidence that they have been sent back, as applicable.

Your bank or payment provider may require additional time to make the refunded amount available.

Where a refund or other remedy is required by law for a damaged, defective, incorrect, or non-conforming item, we will handle it in accordance with the applicable legal requirements.

Unless otherwise stated at checkout, eligible orders include free outbound shipping.

For voluntary returns, you are generally responsible for return shipping costs. You may also be responsible for return-related customs duties, taxes, or carrier fees, where applicable and permitted by law.

If an item is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, responsibility for return shipping and related costs will be determined in accordance with that law.

We will provide return instructions when your request is approved.

You may request cancellation before your order has been shipped. We will make reasonable efforts to accommodate your request where possible, but cancellation cannot be guaranteed once order processing or shipment has progressed beyond the point at which cancellation is practicable.

If an unshipped order is successfully cancelled, the refund will be issued to the original payment method. We aim to initiate the refund within 1–3 business days, although your bank or payment provider may take additional time to complete it.

Nothing in this section affects any cancellation rights you may have under applicable law.

We do not offer direct exchanges as a standard service. If you would like a different item, you may request a return in accordance with this Policy and place a new order, subject to availability.

Depending on the circumstances, we may discuss other possible after-sales resolutions with you. Any alternative resolution will be communicated during the after-sales process and, where applicable, will require your agreement.

Alternative resolutions do not replace or limit any refund, replacement, repair, or other remedy that we are legally required to provide.

This Policy does not exclude, restrict, or replace any consumer rights or remedies that cannot lawfully be excluded or restricted.

Where applicable law provides rights that differ from this Policy, the applicable legal requirements will prevail.

We may update this Policy from time to time. Any changes will be posted on the Website with an updated revision date.

Changes will not affect rights that have already accrued or apply retroactively where doing so is prohibited by law.

For returns, refunds, cancellations, or order-related after-sales issues, please use the “Request after-sales support” link associated with your order.

For general questions about this Policy, please use the contact information provided in the footer of this website.